Virtual Consult Patient Counselor

VGH West Palm Beach, FL
Patient Counselor/Sales/Professional Relations Consultant
Location : Postal Code
Location : Address
1555 Palm Beach Lakes Blvd.
Regular Full-Time


Do you have a passion for changing people’s lives for the better?  Leverage your strong consultative sales background while helping to give people the gift of sight!


  The Lasik Vision Institute is seeking a Virtual Consult Patient Counselor whose main responsibilities are to explain the surgical center’s services and provide superior customer service over the phone and/or video conferencing technology, and optimize conversion rates for patient visits to the booking of procedures.

 LVI, a division of Vision Group Holdings, is a longstanding leader in LASIK technology.  Our exceptionally experienced surgeons, with the help of North America’s largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses.  Our experienced independent LASIK eye surgeons have conducted over 1,000,000 procedures nationwide.


 Reporting to our Patient Support Center Manager, the Virtual Consult Patient Counselor is ultimately responsible for improving the patient experience in our team-centric, busy and successful Patient Support Center in West Palm Beach, FL.   



Sunday-Thursday or Tuesday - Saturday (Every other Weekend) 4 shifts available: 7:30am-3:30pm, 9am-5pm, 10am-6pm or 12pm-8pm



  • Provide accurate information to patients regarding surgery pricing and financing plans during a virtual consult via a phone call.
  • Make a minimum of 25 outbound calls per day. 
  • Maintain and exceed personal and Virtual Consult center target “sales” objectives.
  • Provide strategies and suggestions for continuous improvement; open to training other team members when requested.
  • Manage and address patient questions in a timely, clear and concise manner.
  • Complete administrative tasks including but not limited to welcome, follow up & retention calls and emails, surgery confirmation calls, and assisting with completion of paperwork; create, update, and maintain accurate patient files, and update database system; confirm and reschedule appointments ensuring all appropriate parties are informed;
  • Collect and process payments from patients and reconcile cash reports daily.
  • Any other tasks per request.



  • Associate’s Degree or Degree in progress is preferred. Bachelor’s Degree is an asset.
  • Minimum 2 years’ experience working with people in an inside sales related function.
  • 5+ years’ experience in a customer service focused environment (face to face or tele-sales experience is essential).
  • Excellent verbal communication skills with the ability to develop relationships with patients to provide a positive experience.
  • Highly developed listening skills.
  • Exemplary organizational skills; willingness to be cross-trained and fill in for other staff members.
  • Results driven and takes initiative; goal focused with strong problem-solving abilities;
  • Strong attention to detail, with the ability to multi-task and work with a high degree of professionalism in a fast-paced, team-oriented, dynamic, retail services environment.
  • Flexibility to adapt to and implement change.
  • Basic computer skills required, with proficiency in Microsoft Office Suite.
  • Experience collecting and processing payments from patients and reconciling cash reports daily.
  • In-stores sales, telecommunications, banking, or health-wellness sales related work is an asset.
  • Completion of any prior sales training courses is also an asset.


Vision Group Holdings offers a competitive benefits package including medical, dental, vision, short term and long-term disability, life insurance, and a 401(k) retirement plan.



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