Patient Support Coordinator

Company
VGH West Palm Beach, FL
Category
Call Center/Patient Support Center/Customer Service
Location : Postal Code
33401
Location : Address
1555 Palm Beach Lakes Blvd.
Type
Regular Full-Time

Overview

Are you a person who wants to help give the gift of sight to others? Do you have a passion to work hard and see results? Are you gifted on the phone, organized, self-motivated, and looking to make great money?

NO COLD CALLING REQUIRED!

Full-Time with benefit package

$15-$18 per hour + commissions, based on experience.

The LASIK Vision Institute is the country’s leading provider of LASIK laser vision correction. Built upon a commitment to provide better vision for a better value, LVI delivers enhanced vision and a superior, personalized patient experience at a highly accessible price point. At the LASIK Vision Institute®, our experienced independent LASIK eye surgeons have conducted over 1,000,000 procedures nationwide.

TLC Laser Eye Centers is a longstanding leader in LASIK technology. Our exceptionally experienced surgeons, with the help of North America’s largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses. More than 7,000 doctors have chosen TLC for their own laser vision correction procedures– the ultimate endorsement.

We are looking for high energy, motivated Patient Support Coordinator to work in our fast-paced Call Center in West Palm Beach to handle inbound calls and schedule appointments.

As a Patient Support Coordinator, you will be responsible for generating enthusiasm with patients and booking appointments for our LASIK Surgery Centers. You will be responsible for answering calls and booking appointments for our LASIK Centers nationwide.

If you love to work with people, and have excellent phone skills, this is a great opportunity to be part of a growing team!

 

Responsibilities

Qualifications and Requirements:

  • Ability to have direct impact on achievement of results by delivering exceptional patient service.
  • Excellent verbal communication skills required, ability to communicate information that requires explanation or interpretation.
  • Proficiency in solving problems, navigating systems and processes.
  • Ability to interpret policies and procedures.
  • Proficiency working with standard office equipment; computers and phones.
  • Ability to multi-task and work in a fast paced environment.
  • Demonstrates professionalism and works well in a team environment.
  • 1-3 years prior work experience in a call center role, preferably a minimum of 2 years experience in a customer service eye care role.
  • High School Diploma required.

Bilingual (Spanish) is a plus.

 

Qualifications

Experience:

  • Bilingual: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Language:

  • Spanish (Preferred)

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