• Center Manager - The LASIK Vision Institute

    Job Locations US-FL-West Palm Beach
    Posted Date 1 week ago(4/9/2018 9:01 AM)
    ID
    2018-2824
    # of Openings
    1
    Company
    LVI 21 West Palm Beach
    Category
    Management
  • Overview

    The Center Manager is responsible for all
    aspects of center management, including having a focus on sales performance and
    operational excellence while ensuring compliance with Company policies and
    protocols. Center performance will be measured by sales revenue to goal and
    lead to patient conversion. The Center Manager is responsible for ensuring
    their center meets the highest standards of service while maintaining
    operational excellence!

    Responsibilities

    •Exceeds center sales and profitability goals.
    •Ensures all processes and operating systems in the areas of LASIK sales,
    retention, customer service, and center operations are properly deployed and
    optimized. Ensure timely reporting of all key performance metrics.
    •Leads sales performance meetings with center staff to ensure they are
    knowledgeable of current goal standards and center performance guidelines.
    •Ensures consistency in sales model while promoting company directives.
    •Manages laser room and equipment.
    •Act as liaison between Medical Director, OD and staff.
    •Oversees cash management and loss prevention.
    •Monitors progress of post operative procedures; oversees patient flow.
    •Coaches’ staff on performance and professional development holds all employees to the highest standards of accountability and operational excellence.
    •Manages employee relations issues as needed in conjunction with management
    team pursuant to Company policies and the high standards of professionalism.

    Qualifications

    •Success selling a service or program in a consultative sales commission environment.
    •Demonstrated ability to influence and manage a customer/patient centric environment
    •Management experience including hiring, performance management, coaching and training.
    •Strong attention to detail with the ability to multi-task and work in a
    fast-paced, team-oriented, changing retail service environment.
    •Excellent customer service skills with the ability to be nurturing,
    sympathetic and empathetic towards the needs of the member while holding them
    accountable to program protocol.
    •Demonstrate the ability to interact and work appropriately with patients and
    co-workers and at all levels of the Company in a positive, productive and
    professional manner.
    •Flexibility and ability to adapt to and implement change.
    •Basic computer skills with proficiency in of Microsoft Office, including Word,
    Outlook and Excel and ability to use and learn a CRM Database/POS system.
    •Exceptional sales skills and commitment to customer service.
    •Excellent communication skills in verbally and in writing. Must have the
    ability to establish and maintain relationships with patients
    •Leadership skills with the ability to be self-directed.
    •Bachelor’s degree in a related field or equivalent of education and work
    experience combined.
    •Performance based sales experience in a retail service commission environment
    strongly preferred.
    •Knowledge and/or experience in weight loss, high end retail, cosmetics,
    wellness and/or health club industry experience preferred.
    •Experience selling $1,000+.

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